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NEW ONLINESTORE
Sopopular






CUSTOMER
CARE

Checkout & Payment

We accept your payment via:

Pay Pal
Major Credit cards (via Paypal - but you don’t need a paypal account)
Debit entry (please contact us by email / contact form)
Advance payment (please contact us by email /contact form)

All prices are in EURO and Sopopular charges your credit card in EURO.

If you live outside the non EU currencies , and have a foreign currency credit card, the Euro amount will be charged to your card using your provider’s current exchange rates. Please remember that buy/sell exchange rates can be different depending on when your credit card provider processes the transaction, so the amount that appears on your credit card statement may be slightly different to the converted invoiced amount. Credit card companies may also charge international payment fees and/or commission for selling you foreign currency. Please contact your credit card provider directly for their terms and conditions.

Delivery & Shipping

All orders are shipped within 3 days of receiving full payment. We do not ship to PO boxes. We do not ship on Saturdays and Sundays. All orders placed on Saturday and Sunday will be processed that following Monday. During the holidays and Sundays, our order processing time may increase. Recipients of orders shipped to other countries are responsible for complying with local tax laws.

Returns & Refunds

Sopopular takes great pride in the products offered and the delivery methods used. If for any reason you are not happy please contact us immediately. Returns are based strictly on the following reasons, *Wrong Size *Wrong Item Shipped or *Defective Item. When returning your product, include a note of the reason on a copy of your packing slip / invoice. All items must be returned in a new, unworn, and unwashed condition. All original tags must still be attached. Please specify the reason for the return on the original invoice.

If you were to receive a defective item, please notify us within 7 business days of when you received the product to qualify for a return or exchange. If you fail to provide us with a prompt notification, we may not authorize your return or exchange. We do not refund shipping costs on returns and or exchanges, unless there was a processing error on our behalf. Pack your item(s) in the original shipping box if possible and insure your package for the full value of merchandise and return it to us using the delivery service of your choice. Include a copy of the original invoice. We are not responsible for lost or damaged return packages. We will notify you via e-mail once your return has been processed.

Return to:

SOPOPULAR OHG
Ritterstr. 3
D - 10969 Berlin
Germany

Privacy & Security

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully and you will not receive marketing emails from us just because you have placed an order in the past. Unless you want to receive our newsletter of course…. just add yourself to it by clicking HERE. We will not e-mail you in the future unless you have given us your consent or it is directly relevant to an order you have placed.

The type of information we will collect about you includes:
your name
address
email address

These are collected by Paypal for the strict intention of processing your order and will not be used for any other purpose, nor will they be disclosed to a third party. As Paypal processes all payments, we have no access to any credit card numbers or bank details at any point.